Infor EAM Online Help
    • Infor EAM Online Help
    • User
    • Call Center
    • Setting up the Call Center form
    • Infor EAM Online Help
      • Getting started
      • System Administrator
      • User
        • Call Center
          • Understanding Call Center
          • Setting up basic Call Center information
          • Entering contact information
          • Associating equipment with contact information
          • Creating service codes
          • Creating providers
          • Creating service categories
          • Creating department structures
          • Creating service delivery matrixes for equipment
          • Defining calendar groups for equipment
          • Creating knowledge base articles
          • Creating bulletin board notices
          • Defining event log type filters
          • Setting up the Call Center form
            • Selecting options for the Call Center form
            • Specifying GIS attributes for the Call Center form
            • Defining usability codes for equipment
          • Processing customer requests
          • Managing service requests on the service request portal
          • Creating customer surveys
          • Completing customer surveys
          • Defining cases for case management
          • Updating case management tasks
      • Reports
      • Glossary

    Setting up the Call Center form

    Set up the Call Center form by selecting default values and the options to display on the form.

    • Selecting options for the Call Center form
    • Specifying GIS attributes for the Call Center form
    • Defining usability codes for equipment
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