Defining event log type filters

Define which event log types are selectable in the Event Log Type for combinations of Source (Call Center or WO), WO Type, and WO Class.

To define event log type filters:

  1. Select Operations > Call Center > Event Log Type Filter.
  2. Click New Record.
  3. Specify this information:
    Source
    Select the screen for which the event log type will display.
    Event Log Type
    Select the type of event log to display for the Source, WO Type, and WO Class.
    WO Type
    Enter the work order type for which the event log type will display.
    WO Class
    Enter the work order class for which the event log type will display.
  4. Click Save Record.