Call Center

• Understanding Call Center
• Setting up basic Call Center information
• Entering contact information
• Associating equipment with contact information
• Creating service codes
• Creating providers
• Creating service categories
• Creating department structures
• Creating service delivery matrixes for equipment
• Defining calendar groups for equipment
• Creating knowledge base articles
• Creating bulletin board notices
• Defining event log type filters
• Setting up the Call Center form
• Processing customer requests
• Managing service requests on the service request portal
• Creating customer surveys
• Completing customer surveys
• Defining cases for case management
• Updating case management tasks