Defining usability codes for equipment

Define usability codes for equipment to calculate penalties for facilities management reports. Use equipment usability codes such as Available for Use or Unavailable to determine equipment usability.

To define usability codes for equipment:

  1. Select Operations > Call Center > Call Center Setup.
  2. Click the Equipment Usability Codes tab.
  3. Click Add Equipment Usability Code.
  4. Specify this information:
    Equipment Usability
    Enter an equipment usability code, and then enter a description of the equipment usability code in the adjacent field.
    Penalty Factor
    Enter a penalty factor for the equipment usability code.
    Out of Service
    Select if the equipment usability code is out of service.
  5. Click Submit.
Parent topic: Setting up the Call Center form