Infor EAM Online Help
    • Infor EAM Online Help
    • User
    • Call Center
    • Processing customer requests
    • Viewing the results of the knowledge base search
    • Infor EAM Online Help
      • Getting started
      • System Administrator
      • User
        • Call Center
          • Processing customer requests
            • Entering customer requests
            • Performing a customer search
            • Entering customer information
            • Viewing additional information
            • Viewing the event log
            • Viewing the results of the knowledge base search
              • Viewing the results summary
              • Viewing my recent searches
              • Viewing my favorites
            • Performing a knowledge base search
            • Processing an action request
            • Adding remarks to the customer request
            • Viewing bulletin board notices
      • Reports
      • Glossary

    Viewing the results of the knowledge base search

    View the results of the knowledge base article search, your favorite articles, or your most recent search results.

    • Viewing the results summary
    • Viewing my recent searches
    • Viewing my favorites
    Parent topic: Processing customer requests
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