View the progress of a customer request or work order.
To view the event log:
Select
Operations > Call
Center > Call Center.
Select the customer request for which to view the event log, and
then click the
Record View tab.
Click
Event Log.
Click
Add Event.
Specify this information:
Date/Time
Enter a date and time for the event.
Event Log Type
Select a type for the event.
From Value
Enter a value.
To Value
Enter a value.
Note: From Value and
To Value are highly
configurable and may represent any value of your choice, for example,
From Value could
represent the email address of a sender, and
To Value could represent
the email address of the recipient, etc.
Click
Close. The system
automatically populates
User and
Field.