Infor EAM Online Help
    • Infor EAM Online Help
    • User
    • Work management
    • Defining initial service request information
    • Infor EAM Online Help
      • Getting started
      • System Administrator
      • User
        • Work management
          • Defining initial work information
          • Approving and rejecting work requests
          • Creating standard work orders
          • Creating regular work orders
          • Creating capital planning requests
          • Creating preventive maintenance work orders
          • Understanding PM work packages
          • Understanding PM forecasting
          • Generating work orders
          • Generating work orders for repairable core parts
          • Scheduling work
          • Completing work
          • Entering meter readings for work order equipment
          • Creating operator checklist results for equipment
          • Reviewing operator checklist results for equipment
          • Performing a linear equipment search for work orders
          • Performing revision control
          • Defining initial service request information
            • Creating customers
            • Viewing customer requests for work orders
            • Defining property code-structure combinations for service requests
            • Associating properties with employees
            • Managing property information
            • Creating service codes
          • Creating service requests
          • Creating PM plans
          • Managing fuel
          • Understanding deferred maintenance
          • Creating maintenance patterns
          • Scheduling work orders daily
          • Managing work order activities and jobs on the mechanic's workbench
          • Managing customer contracts
          • Updating work order activities via the contractor portal
          • Managing permits to work
          • Creating healthcare work orders
          • Creating incident requests
          • Creating hospitality work orders
          • Creating production requests
          • Viewing archived work order events
          • Viewing auto-generated WO sessions
      • Reports
      • Glossary

    Defining initial service request information

    Define initial service request information before creating service requests.

    • Creating customers
    • Viewing customer requests for work orders
    • Defining property code-structure combinations for service requests
    • Associating properties with employees
    • Managing property information
    • Creating service codes
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