Viewing initiated e-mails for Messenger

View records of all e-mails that have been initiated from database events to ensure proper delivery and to troubleshoot problems with Messenger. The system displays all sent messages including those that encountered error messages.

To view initiated e-mails for Messenger:

Select Administration > E-mail Messenger > E-mail Viewer.
Select the record for which to view the initiated e-mail.
View the following information regarding the e-mail record:
- Date
  
  The system displays the date the e-mail was initiated.
- E-mail Record
  
  The system displays a code identifying the e-mail record.
- E-mail Template
  
  The system displays the e-mail template.
- E-mail Recipients
  
  The system displays the list of e-mail recipients.
- Error
  
  Indicates that an error occurred while sending the e-mail.
- Sent
  
  Indicates that the system successfully sent the e-mail.
- E-mail Body
  
  The system displays the composed message.
- Error Message
  
  The system displays the error that the e-mail message encountered.