Creating service requests on the service request portal

Click the URL provided to open the service request portal. The Service Request Portal page is displayed.

Click Create Request. The Create Service Request page is displayed.

Specify this Location Details information:

Equipment: Specify the name of the equipment needing service.

Campus: Specify the name of the campus needing service.

Building: Specify the name of the building needing service.

Floor: Specify the name of the floor needing service.

Room/Unit: Specify the room or the unit needing service.

Specify this Request Details information:

Service Category: Specify the category identifying the requested service.
Service Code: Specify the code identifying the requested service.

Request Details: Add any details about the service you are requesting or any helpful information.

Type: Specify the request type for the service.

Priority: Specify the priority of the service request.

Department: Specify the department responsible for the requested service.

Supplier: Specify the supplier for the equipment on this service request.

In the Contact Details section, specify the First Name, Last Name, E-mail, and Phone of the person at the site needing service, or the designated person to contact.

Optionally, select the Request Registration check box if you are a guest user and would like to register, and use your e-mail address as your Portal ID for future log-in access.

Optionally, click the Document Upload button to upload and attach a document to the service request.

Note: You must be an Infor Ming.le™ user for access to the document upload feature. Additionally, the CCMNGLID parameter must be populated with a valid EAM user ID. Contact your system administrator for more information.

Click Submit.

Note: If you are a guest user and selected the Request Registration check box, the service request is saved and you are logged out. Re-enter the portal with the e-mail address you specified as your Portal ID.

Optionally, to create more than one service request, click Submit and Add Another. The first service request is submitted, and the screen returns to insert mode.