Defining calendar periods for calendar groups

Define periods of availability for calendar groups to calculate penalties and for reporting purposes.

To define calendar periods for calendar groups:

Select Operations > Call Center > Calendar Groups.
Select the calendar group for which to define periods, and then click the Calendar Periods tab.
Click Add Calendar Period.
Specify this information:

Calendar Period

Specify the name of the calendar period.

Start Date

Specify the date the calendar period starts.

End Date

Specify the date the calendar period ends.

Monday Start Time

Specify the start time for Mondays during the calendar period.

Monday End Time

Specify the end time for Mondays during the calendar period.

Tuesday Start Time

Specify the start time for Tuesdays during the calendar period.

Tuesday End Time

Specify the end time for Tuesdays during the calendar period.

Wednesday Start Time

Specify the start time for Wednesdays during the calendar period.

Wednesday End Time

Specify the end time for Wednesdays during the calendar period.

Thursday Start Time

Specify the start time for Thursdays during the calendar period.

Thursday End Time

Specify the end time for Thursdays during the calendar period.

Friday Start Time

Specify the start time for Fridays during the calendar period.

Friday End Time

Specify the end time for Fridays during the calendar period.

Saturday Start Time

Specify the start time for Saturdays during the calendar period.

Saturday End Time

Specify the end time for Saturdays during the calendar period.

Sunday Start Time

Specify the start time for Sundays during the calendar period.

Sunday End Time

Specify the end time for Sundays during the calendar period.
Select the Internal Office Hours check box to indicate the calendar period represents internal office hours for the calendar group.
Click Submit.