Associating GIS map layers with service codes

For each service problem code you create, you can associate GIS map layers. Layers might include street lights, water lines, or other features to which a service problem code applies.

When the call taker opens the map for a particular address, the system displays the relevant equipment layer based upon the service problem code.

To associate GIS map layers with service problem codes:

  1. Select Operations > Setup > Service Codes.
  2. Select the service code for which to associate a layer, and then click the Layers tab.
  3. Click Add Layer.
  4. Specify this information:
    Layer
    Select a layer with which to associate the service code.
  5. Click Submit.
Parent topic: Creating service codes