Manually adding part failure details to work orders

Add, view, modify, and delete part failures on the Part Failures tab. Record details are normally displayed on the Part Failurestab as the result of an issue or return part being flagged as a failure. You can also manually add part failure details to work orders.

To manually add part failure details to work orders:

  1. Select Work > Work Orders.
  2. Select the work order for which to add part failure details, and then click the Part Failures tab.
  3. Click Add Part Failure.
  4. Specify this information:
    Part
    Specify the part that failed. The system automatically populates the part description and Part Org.
    Failed Qty.
    Specify the quantity of the part that failed.
    Asset ID
    Specify the asset ID if the part is tracked by asset. The system automatically populates the description and Asset Org.
    Component Location
    Specify the component location.
    Problem Code
    Specify the code of the problem that required work.
    Failure Code
    Specify the reason that the part failed.
    Failure Notes
    Enter comments about the part failure.
    Date Failed
    Specify the date the part failed.
    Condition
    Specify the condition if the part is a condition tracked parent part. If the selected part is a condition tracked child part, the system will automatically populate Condition.
    Action Code
    Specify the action taken to correct the part failure.
    Cause Code
    Specify the problem cause code, i.e., the root cause of the part failure.
  5. Click Submit.
Parent topic: Managing parts for work orders