Managing warranty claims for parts

Add, modify, delete, or view warranty claims for parts.

  1. Select Materials > Part Warranty Claims.
  2. Click the Record View tab.
    Note: If you are modifying a warranty claim, select the claim to modify, and then click the Record View tab.
  3. Specify a description of the warranty claim.
  4. Specify this information:
    Organization
    Specify the organization for the claim.
    Status
    Select the status of the claim.
    Note: Once the Status is set to Approved, the system automatically populates Date Approved.
    Warranty
    Optionally, specify the warranty with which the claim is associated.
    Class
    Specify the class of the warranty claim. The system automatically populates Class Org.
    Supplier
    Optionally, specify a supplier for the warranty claim.
    Note: If you enter or change Warranty and the selected warranty has a supplier specified, the system will populate Supplier and Supplier Org. from the selected warranty, overwriting any existing values.
    Manufacturer
    Optionally, specify a manufacturer for the warranty claim.
    Note: If you enter or change Warranty and the selected warranty has a manufacturer specified, the system will populate Manufacturer from the selected warranty, overwriting any existing values.
    RMA Number
    Specify the return merchandise authorization (RMA) number.
    Date Filed
    Specify the date the warranty claim is filed.
    Date Resolved
    Specify the date the warranty claim is resolved.
    Date Reported
    Specify the date the warranty claim is reported.
  5. Click Save Record.