Call Center options
See the following table for Call Center module options:
| Code | Description | Validation Type | Module | Fixed | Valid Values | Default Value |
|---|---|---|---|---|---|---|
| CASECASC | Cascades the scheduled dates for case tasks automatically based on the previous tasks and tasks duration. | Code | Call Center | '-' | NO, SCHED
BOTH |
NO |
| SREQDSP | Determines which equipment displays. If set to ALL, all equipment is displayed. If set to ASSOCIATED, only equipment associated to the contact is displayed. | Code | Call Center | '-' | ALL, ASSOCIATED | ALL |