Adding questions to customer surveys

Add, edit, or delete questions on a customer survey.

To add a question to a customer survey:

1. Select Operations > Customer Surveys.
2. Select the customer survey for which to add questions, and then click the Questions tab.
3. Click Add Question.
4. Specify a description of the question.
5. Specify this information:

   Sequence

   Specify the sequential order the question will display in the customer survey.

   Type

   Specify the question type, e.g., Check box or Radio Button.

   Question Text

   Specify the text for the question. This is the actual question text the users will see.

6. Select the Out of Service check box to prevent the question from displaying in the customer survey.
7. Click Submit.
   A Question Code is assigned to identify the question.