Associating billing exceptions with vehicle tickets

Associate billing exceptions with vehicle tickets. For example, associate an exception code that charges customers an additional fee for low amounts of fuel in returned vehicles with the vehicle ticket.

Note: You cannot associate billing exceptions with completed vehicle tickets.

To associate billing exceptions with vehicle tickets:

  1. Select Work > Fleet > Fleet Vehicle Tickets.
  2. Select the vehicle ticket for which to associate billing exceptions, and then click the Exceptions tab.
  3. Click Add Exception.
  4. Specify this information:
    Exception
    Specify the exception with which to associate the vehicle ticket. The system automatically populates the exception description, Exception Org., and Amount.
    Date
    Specify the current date.
    Exception Type
    Select the type of exception.
    Extra Charge
    Select to include this exception in the vehicle ticket billing costs.
    Amount
    Specify the amount of the additional fee for the exception.
    Exception Comments
    Enter any additional comments.
  5. Click Submit.
    Note: Click Create WO to create a new work order for the vehicle ticket exception combination. The system populates Work Order with the new work order number. If a standard work order is associated with the exception, the standard work order can be used to create the work order.

    See Creating work orders for equipment.

Parent topic: Creating vehicle tickets