Entering settlement details for warranty claims

Enter settlement details for a warranty claim after the claim has been settled. Enter monetary values according to the amount of money you are able to recoup through the claim process. The system automatically calculates WO Cost Settlement based on the monetary values you enter in Labor, Hired Labor, Stock Items, and/or Direct Purchases. If you specified a percentage to be recouped on the Warranty form, the system calculates WO Cost Settlement based on the percentage.

Before you can enter settlement details, the system status of the warranty claim must be Response Received. The system does not display this status as an option until the warranty claim has been given a system status of Approved.

To enter settlement details for warranty claims:

  1. Select Equipment > Warranty > Warranty Claims.
  2. Select the claim for which to enter settlement details, and then click the Record View tab.
  3. Specify this information:
    Status
    Select Response received as the status of the warranty claim. The system enables Settlement Details.
    Date Resolved
    Specify the date the warranty claim was resolved.
    Labor
    Specify a monetary value for labor.
    Hired Labor
    Specify a monetary value for hired labor.
    Services
    Specify a monetary value for services.
    Stock Items
    Specify a monetary value for stock items.
    Direct Purchases
    Specify a monetary value for direct purchases.
    Tools
    Specify a monetary value for tools.
    WO Cost Settlement
    Specify a monetary value for the cost settlement of the work order.
    Other Settlement
    Specify a monetary value for expenses not accounted for in WO Cost Settlement. The system automatically populates Total Settlement.
  4. Click Save Record.
Parent topic: Creating warranty claims