Define alerts to trigger e-mails when records are identified that
cause an alert.
Select
Administration > Setup > Alert Management.
Select the alert for which to create an e-mail alert, and then
click the
E-mail Alerts tab.
Click
Add Record.
Specify this information:
E-mail Template
Specify the e-mail template to send.
Delay Between Alerts
Specify the numerical amount of time between
e-mail alerts for a specific grid key, and then select the delay UOM, or
unit of time to delay between alerts, e.g., enter 2 and then select Hours to
allow 2 hour delays between the e-mail alerts.
Note: When
the system analyzes delay periods, it uses Grid Key Field 1 and Grid Key Field 2 on
the Record View and
History pages of the Alerts form to determine if a grid
result will get the delay specified. If it is determined that a grid
result will get the delay, then the system does not produce the alert if
the time between the last alert and the current time is within the delay
criteria.
Click
Submit.
Note: Users may create multiple e-mail alerts for a single alert
management record. The system sends multiple e-mails for each grid result meeting
the specified alert criteria.
To activate e-mail alerts, enable
the MAIL driver on the Job
Setup form, and then enter the correct values for the e-mail
install parameters.