Unlocking accounts for users

In EAM, a user's ID and password are locked when the maximum number of login attempts is reached. If you are a system administrator or other authorized user, unlock the user's account to restore access to the system.

Note: If you are a system administrator and would like to modify the maximum number of login attempts permitted, change the value of the SECUVIOL installation parameter.

As a rule, the Unlock User button is hidden until the user account is locked.

  1. Select Administration > Security > User Setup.
  2. Select the user whose account is locked.
  3. Click Unlock User. The user is unlocked and the Unlock User button is hidden.
Parent topic: Managing users
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